General Smart Supermarket Terms and Conditions

Smart Supermarket Loyalty Scheme and Discount Offer Items:

•                     Loyalty Scheme Offers only valid to smart loyalty scheme members. Non-members may apply for the Smart Loyalty Scheme for FREE by visiting customer care prior to commencing their shopping.

•                     Loyalty Points may only be redeemed upon presentation of the Account Holder's Identity Card.

•                     Loyalty Scheme customers can take up to a maximum of 5 of the same items on offer, in one shopping spree, with a minimum spend of €35 on non-offer items. The maximum purchase limit (In 1 shopping spree) for items on offer can differ from time to time at the discretion of Smart Supermarket. Proper signage will be put in place in a visible manner where this is the case, to communicate the revised maximum purchase limit (in 1 shopping spree) for the specific product/s.

•                     For Special limited time offers on specific product/s, the minimum spend can be increased to €50. Proper signage will be in place to communicate this.

•                     For non-Loyalty Scheme members: Prices of products advertised as monthly special offers will not be discounted. Normal recommended retail price applies.

•                     Terms & Conditions together with purchase limits apply to discounted products advertised on the Smart Supermarket Magazine and on the shelf signage.

•                     The monthly gift schemes/discounts are only available to Loyalty Scheme Members when the required number of points are redeemed. For more information visit our customer care desk or call +356 2144 2728.

•                     The supermarket reserves the right to cancel promotions at its own discretion.

•                     Offers start on the 1st of each month and end on the last day of the same month.

•                     Offers valid until stocks last.

•                     Free water can only be taken when redeeming a specific number of Smart loyalty points. Points to redeem for water will vary depending on the brand.

•                     Under no circumstances are children allowed to stand in/on the shopping cart.  Shopping carts are fitted with a child seat facing the shopper just behind the handle where they can sit in a safe and hygienic manner.

•                     Under Maltese food safety regulations, animals mare not permitted inside the supermarket with the exception of guide dogs.

•                     Returns on fresh, frozen and/or perishable items are not accepted.

•                     Customers are required to present their ID card and proof of purchase when returning non-perishable items due to defects in the product.

•                     Returns are only accepted if the non-perishable item has not been used.

•                     It is not permitted to consume products in the supermarket unless already purchased.

•                     Cameras are present throughout the supermarket for security reasons.

•                     For online purchases, A €5 online service charge is automatically applied to orders below €100. Visit www.smart.com.mt for more information.

•                     Queries or cancellations about online orders made can be sent to orders@smart.com.mt or customers can contact us on +356 2144 2728 during office hours.

•                     The “€5 off with every 200 Smart loyalty points redeemed” campaign applies exclusively to loyalty scheme members. Customers may visit Customer Care to apply for the Smart loyalty scheme free of charge prior to shopping.

•                     To benefit from the “€5 off with every 200 Smart loyalty points redeemed” campaign, the account holder’s valid ID card must be presented, in line with all other point redemption schemes.

•                     Customers with an existing credit limit must fully settle any outstanding balance before they are eligible to use this scheme.

•                     Smart Supermarket reserves the right to suspend or terminate the “€5 off with every 200 Smart loyalty points redeemed” campaign at any time without prior notice.

•                     The “€5 off with every 200 Smart loyalty points redeemed” offer cannot be exchanged for cash or credited to the loyalty card account.

•                     Customers must inform the cashier at the point of checkout of their intention to make use of the “€5 off with every 200 Smart loyalty points redeemed” campaign.

Giveaway Competition Terms and Conditions

1.1  The Promoter of this giveaway competition is Smart Supermarket Malta.

2.1  The Giveaway shall be held online.  Entry is free of charge.

2.2  Participation is only possible within the participation period, starting from Entry Date until Closing Date. Applications received by the Entrant after the Closing Date will not be considered by the Promoter.

2.3  All entrants must be residents of Malta and must be of eighteen (18) years of age or older at the time of entry of the Giveaway.

2.4  Employees of Smart Supermarket and their immediate families are not eligible to be Entrants. For the avoidance of doubt, “immediate families” shall mean the entrant’s spouse or partner, children (including adopted or step-children), parents, siblings, grandparents, and any other persons who are legally dependent on the individual or who permanently reside in the same household.

2.5  Entries that do not comply with these Terms and Conditions, and/or are incomplete, incomprehensible, and/or otherwise invalid will be disqualified and this determination shall be at the sole discretion of the Promoter. For the avoidance of doubt, an incomplete or incomprehensible entry means any entry that is missing required information, is unreadable, corrupted, improperly submitted, or cannot be reasonably understood or verified by the Promoter. Such entries will be considered invalid and will not be eligible to participate in the Giveaway. The Entrant is responsible for the accuracy of the required information. The Promoter shall not accept any liability for incomplete or inaccurate information. In addition, the Promoter reserves the right to exclude Entrants already admitted at any time, including retroactively, and to refuse and reclaim Prizes.

2.6  The detailed requirements for participating in the Giveaway will be posted on the Promoter’s social media accounts, upon the Entry Date of the Giveaway.

2.7  The Entrant can only participate with a single profile and/or email account on the designated platform where the Giveaway is posted. It is strictly forbidden to use multiple email addresses or multiple profiles to increase the chances of winning.

2.8  Entrants may not enter or win more than one Smart Supermarket competition within a thirty (30)-day period.

2.9  Entry must not include or refer to untruthful, incomplete, inaccurate, or misleading information.

2.10 Entry must be made on the Entrant’s own behalf, as an individual, and not as a representative, agent, or employee of any third party.

2.11 Entry and social media accounts must not (in the Promoter’s discretion):

         (i) violate any third-party rights, including copyrights, trademark rights, or rights of   privacy and publicity;

2.12 The Entrant represents and warrants that its Entry:

4.1  The Promoter hereby agrees that it shall comply with all legislation pertaining to data protection rules, in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act (Chapter 586 of the Laws of Malta) and any ancillary legislation thereto.

4.2  By entering the Giveaway, the Entrant consents to the collection and processing of their personal information (including name, email address, and telephone number) for the purposes of administering the competition of the Giveaway and delivery of the Prize.

4.3  Winner details will be shared with the Prize provider solely to arrange Prize fulfilment.

4.4  By accepting the prize, the entrant agrees to participate in reasonable publicity relating to the Giveaway, including being filmed or photographed.

4.5  Personal Data may be retained after the competition Giveaway ends for a period of no longer than two months, but during this retention period, will not be used for marketing purposes without the explicit consent of the Entrant or winner, as the case may be.

4.6  The Entrant or winner can revoke their declared consent at any time. The revocation must be submitted in writing to the Promoter at marketing@smart.com.mt. After revoking the consent, the collected and stored Personal Data of the Entrant will be deleted immediately.

 

7.1  The decision of the Promoter is final and not subject to appeal.

7.2  Inappropriate or offensive behaviour by the Entrant during the Giveaway or as a result of the Giveaway will result in immediate disqualification thereof.