General
Smart Supermarket Terms and Conditions:
Smart Supermarket Loyalty Scheme and Discount Offer Items:
•
Loyalty
Scheme Offers only valid to
smart loyalty scheme members. Non-members may
apply for the Smart Loyalty Scheme for FREE by visiting customer care prior to commencing their shopping.
•
Loyalty Points may only be redeemed upon presentation of the Account
Holder's Identity Card.
•
Loyalty Scheme customers can take up to a maximum of 4 items on offer, in one
shopping spree, with a minimum spend of €35 on non-offer items. The maximum purchase limit (In 1 shopping
spree) for items on offer can differ from time to time at the discretion of
Smart Supermarket. Proper signage will be put in place in a visible manner
where this is the case, to communicate the revised maximum purchase limit (in
1 shopping spree) for the specific product/s.
•
For Special limited time offers on specific
product/s, the minimum spend can
be increased to €50. Proper signage will be in place to communicate this.
•
For non-Loyalty Scheme members: Prices of products advertised as monthly special offers will not be
discounted. Normal recommended retail price applies.
•
Terms & Conditions together with purchase limits apply to discounted products
advertised on the Smart Supermarket Magazine and on the shelf signage.
•
The monthly gift schemes/discounts are only
available to Loyalty Scheme Members when the required number of points are
redeemed. For more information visit our customer care desk or call +356 2144
2728.
•
The supermarket reserves the right to cancel
promotions at its own discretion.
•
Offers start on the 1st of each month and end on
the last day of the same month.
•
Offers valid until stocks last.
•
Free water
can only be taken when redeeming a specific number of Smart loyalty
points. Points to redeem for water will vary depending on the brand.
•
Under no
circumstances are children allowed to stand in/on the shopping cart. Shopping carts are fitted with a child seat facing
the shopper just behind the handle where they can sit in a safe and hygienic
manner.
•
Returns on
fresh, frozen and/or perishable items are not accepted.
•
Customers
are required to present their ID card and proof of purchase when returning
non-perishable items due to defects in the product.
•
Returns
are only accepted if the non-perishable item has not been used.
•
It is not
permitted to consume products in the supermarket unless already purchased.
•
Cameras
are present throughout the supermarket for security reasons.
•
For online
purchases, A €5 online service charge is automatically applied to orders
below €100. Visit www.smart.com.mt for more information.
•
Queries or
cancellations about online orders made can be sent to orders@smart.com.mt or customers can contact us on +356 2144 2728
during office hours.
1) The ‘€5 off with every 400 Smart loyalty points redeemed’
campaign applies to Smart loyalty scheme members. Kindly visit #customer care
to apply for the loyalty scheme for free before you start your shopping spree.
2) In order to benefit from the ‘€5 off with every 400 Smart loyalty points
redeemed’ campaign, the account holder’s ID card must be presented as with all
other point redemption schemes.
3) The ‘€5 off with every 400 Smart loyalty points redeemed’ campaign starts on
the 1st of November and ends on the 30th of November
2022. Smart Supermarket reserves the right to stop / terminate the ‘€5
off with every 400 Smart loyalty points redeemed’ campaign at any given time
without prior notice.
4) Customers may get €5 off with EVERY 400
Smart loyalty redeemed.
5) The ‘€5 off with every 400 Smart loyalty points redeemed’
campaign cannot be redeemed or exchanged for cash or a physical
voucher. The ‘€5 off with every 400 Smart loyalty points redeemed’ campaign
offer deducts €5 off from the checkout bill.
6) Customers need to inform the cashier at the
point of checkout that they wish to make use of the ‘€5 off with every 400
Smart loyalty points redeemed’ campaign.